Important Support Information

Notice: With the take over of serVonic GmbH by estos GmbH in 2016, some support processes change. Our main interest is to work fast on customer requests and to care of estos Partners optimally. Currently there are some differences between support of estos products and previous serVonic products. The estos support team works step by step on the standardization of support services.

Facts you should know:

  • Previous serVonic customers without support contract have the possibility to get information at estos Helpdesk ( or to get a ticket via estos helpdesk ( This ticket will be proved and answered by the estos support team within a few weekdays. Please note that the support of previous serVonic products without support contract can only be ensured with costs by the extended technical support or with costs by the service hotline 0900 / 147 9999.
  • Previous serVonic customers with support contract of course get support according to the agreement. When the contract with serVonic GmbH runs out, a new service contract can be concluded with the estos GmbH. The estos team would be happy to deliberate on the different possibilities.

  • Former serVonic CSP Partners are allowed to make use of the familiar Level 3 support. Booked support services of estos partners can be used for estos products and also for previous serVonic products till the official end of Service.


estos Support overview

There are three pillars characterizing the support of estos: Helpdesk, Service and Support and the service contracts.


The Helpdesk is the library for first information, assistance and news. It primarily offers you content to help yourself. Here you find current news about product releases, current issues of support and you can also generate a ticket for your requests.

Service & Support

Service & Support realize the technical support around optimal integration and operation of your estos product. Also, trainings about products are offered in Starnberg or on site at the customer.

Service contracts

With the service contracts Software Assurance (SA) und Service Level Agreements (SLA) estos offers an optimal care by service contingent, guaranteed times to respond and always use of the latest software versions.

Detailed information of the corresponding theme (


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estos GmbH
Ilzweg 7
82140 Olching

Tel. +49 8142 4799-12

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